We know that sometimes things don’t suit you or the fit isn’t right and that’s why we have a 365 returns period, in which you can return your purchase for any reason (assuming it has not been used / shows no signs of use). – please note this excludes prescription lenses, which cannot be returned due to being custom made.
If you want to return your purchase within the returns period, please just follow the instructions below 🙂
UK Customers (all orders made on melonoptics.com and sent to a UK address)
We’re all about spreading the stoke and that means FREE UK RETURNS! If you need to send something back to us just head to **this page**and complete our returns form.
If you have any questions at all or are unsure about anything, please send us a message at firstname.lastname@example.org
Customers from Germany and Austria
Please follow our free returns form link here. If your order was placed before July 1st, please head over to our returns form **here** and we’ll get everything sorted out for you!
Rest of EU (inc Switzerland):
Please follow our returns form link here. Note that the customer will be responsible for return shipping.
International Customers (Inc Iceland, Norway)
Head over to our returns form **here** and we’ll get everything sorted out for you! Note that the customer will be responsible for return shipping.
If you have any questions, please contact our customer service at email@example.com and we will advise on the fastest way to get everything sorted 🤘
Please contact us at firstname.lastname@example.org for more info on how to process your exchange locally
3rd party retailers
If you purchased your Melon product through one of our licensed retailers and require a refund, please contact the original point of purchase. I