If your order was made before April 14th 2015, please complete a claims form below. If your order was placed after April 14th 2015, please log into your account (http://melonoptics.wpengine.com/my-account/), click the “Return Purchase / Request Warranty” button and follow the instructions.

If your purchase was made from one of our licensed retailers and you require an exchange, please enter the shop name where the original purchase was made in the field “Order Number”.

In order for us to process your claim as quickly as possible, please include the following information in the “Describe The Issue” field:

  • Describe the Issue
  • If we accept your claim, would you like a refund or exchange?
  • If you would like an exchange, what would you like to exchange your item for? (must be equivalent value to that of original purchase
  • Please include your address.